About - Rocking Crab
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Amenities and More
Offerings
- Alcohol
- Beer
- Comfort food
- Happy hour drinks
- Late-night food
- Quick bite
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
- Cozy
- Trendy
Top Reviews
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I enjoy the food it is delicious however at times the shrimp can be a overcooked and not deveined. But overall it's delicious. Service is great at times but sometimes waitresses seem to disappear and lack service. My biggest complaint is that you need to CHECK YOUR RECEIPT they have a posting that they add a 15% charge or tip for parties of 5 or more but they actually add it your bill no matter the number of people in your party. CHECK YOUR RECEIPTS they love to DOUBLE CHARGE TIPS!!!
👎🏻Terrible customer service—you actually have to get up from your table just to order something extra or get drinks. I have never been to a place with such bad service—good grief! 🆘Not to mention that you order one thing and they bring you something else; plus, the waitresses turn their backs on the customers while the customers have to wave frantically just to get served. This place is absolutely crazy—the service is just that bad.
As someone who has worked in the restaurant industry for years, I know that professional service is earned, not forced. My experience at Rockin' Craft was unacceptable. When I received my bill, I was shocked to find a $65 automatic gratuity added without my consent. I simply asked the staff to remove it from the ticket so that I could tip them in cash based on the service provided. This is a standard and fair request, yet the staff falsely claimed their system 'didn't allow it,' effectively forcing me to pay a tip on their terms. To make matters worse, instead of addressing my request, a staff member had the audacity to mock me personally, saying, 'I don’t know why you come here if you don’t have money.' Let me be clear: I never refused to tip. I simply wanted to exercise my right as a customer to tip in cash for the service I received. Forcing a high gratuity on a customer and then insulting them is not hospitality; it is predatory and unprofessional. I strongly advise diners to avoid this place if you value transparency and respect.